>User / Client Panel. Designed for people looking for a restaurant or wanting to order food delivery. For such users, simplicity, a well-designed listing and an honest rating system / reviews are important. That is, you need to implement the following functions:

1. Search. Allows users to search for restaurants, cafes, eateries, pubs and bars by cuisine, dishes, schedules, location, availability and rating. Using the search function, people can find an institution and evaluate its menu, prices and service, as well as check the availability of tables and opening hours.
2. Order basket. Choose your favorite dishes and add them to your order basket with one or two clicks. The simpler and clearer this feature, the better.
3. Order status tracking. Allows customers in real time to monitor the status of the order (in line, prepared, given to the courier) and the location of the courier. So people can check when they receive the order.
4. Payment system. Integration of payment gateways PayPal, Amazon Pay, Stripe, Braintree and others in the application. There should be several payment options so that each user can choose the usual payment method.
5. Rating system. Ratings, reviews and reviews of the restaurant, food and couriers play an important role in improving the quality of service. They screen out bad counterparties and promote those who do their job well.
6. Availability book. Allows you to receive information about the availability of free tables in the restaurant and book a table with a few clicks on the screen, which is much simpler and faster than traditional telephone reservations.

Restaurant Owner Panel. A set of tools that will help the institution to best present itself and its dishes to customers. Among them are the following:

1. Creating a profile and its setting. Restaurants can specify the address, schedule, menu with prices and contact details. Presentation of the menu and dishes can be in the form of a separate card with a photo and price for each dish, a simple list or a photo / scan of a paper menu. The first option is implemented in Zomato, as customers like it better.
2. Order Management. It enables restaurants to monitor the status of the order: performed, planned, dispatched, closed. For convenience and effectiveness, it is important that there are time points and a specific artist opposite each item. This will help restaurants streamline the process.
3. Menu control. The ability to add and update food cards, where the price, ingredients, minimum order quantity, cooking speed, etc. are indicated. It should also be possible to highlight today's special dish or set breakfasts, lunches and dinners.
4. Restaurants should be able to set and update discounts, as well as add special applications, encouraging customers to purchase through additional benefits and savings.
5. Courier tracking. Real-time location of a courier using Google Maps or its equivalent. Owners should be able to check the total delivery time and the route on which the driver chose to deliver the food.
6. Push notifications. Report a new order, status change, payment, rejection and other important things. Under heavy loads, this is a critical feature that ensures that no order is lost.

Courier panel (delivery service). Zomato does not work with freelance couriers like UberEATS, Foodpanda and Postmates do. Restaurants deliver their orders using their own couriers. The following functions are important to them:

1. Login and verification. In applications like Zomato, couriers must register restaurants. If the couriers register themselves, then we need verification tools that will give the restaurant the opportunity to confirm that "this courier is ours." This will protect all parties from fraud.
2. Profile setup. Entering and changing personal data of the courier: first and last name, address, work schedule, used transport and relevant certificates (for example, driver’s license), if necessary.
3. Order Management. Tools necessary to receive and close an order, including the ability to receive payment and set up sound push notifications that work even when the application is closed.
4. Geolocation. Integration with Google Map or Waze to view the delivery route. The application should determine the route and indicate the delivery time, which will help to calculate the time of arrival of the courier to the client. At the same time, couriers should be able to optimize the route.
5. Payments. The courier application must be able to confirm and pay for delivery. This can be done by matching the location of the courier with the delivery location or by interacting with the courier application with the application on the client’s phone. This interaction can also be used to initiate on-site order payment.

Admin panel. You will also need a panel with which you can manage listings, profiles, payments and more. The following functions are responsible for this:

1. Restaurant Management. The ability to add, update and delete any restaurant or cafe from the listing. Checking the status, activity and interactions of the institution with customers. Ability to change the category of restaurant, cuisine, dishes, delivery options and payment methods.
2. Performance Monitoring. Tracking the status and activity of all restaurants, couriers and customers. Ongoing monitoring of ratings, reviews and reviews, including monitoring the IP of connected devices (important to prevent rating wrapping) and honesty of reviews.
3. Analysis and reporting. Receive real-time data and reports on user activity in general and in the context of certain actions. Better if it is not stingy text and numerical data, but graphs, charts, and diagrams that are easier to perceive and analyze.
4. Commissions and monetization. The ability to set commissions on orders, financial transactions and other functions related to application monetization.

# 4. Marketing policy

Zomato app is aimed at people aged 18 to 35 who want to order food delivery or find a restaurant with good service and delicious food. At the same time, the main focus is on busy people who need food delivery, and young people who want to have a good time with their friends. To attract them, the company uses:

1. The company estimates that almost 30% of their subscribers came through referrals - sites that do reviews of restaurants, dishes and cuisines, while providing a link to the Zomato app.
2. SME and SEO. The company constantly invests a lot in creating various content that attracts people and search engines.
3. Social networks. Facebook, Instagram(mobile app), Twitter, and YouTube activity also attracts users and boosts brand awareness.
4. Promotions. Zomato regularly holds various promotions and events to attract users.

As for stocks, it is not only about network activity, but also about real events. For example, the Zomaland Food and Entertainment Festival, which brings together several of the best restaurants, musicians, comedians, as well as interactive installations and games under one roof.

The company also regularly organizes Food Sprint and various local events dedicated to food and everything related to it.

# 5. Application development

When the basic concept, functionality and monetization models are ready, you can begin to directly code the application. This process consists of the following steps:

1. Collection of requirements. Drawing up preliminary application specifications.
2. Prototyping. Building the logic of the user flow (how a person uses the application to achieve the goal) and creating application screens (searching for places to have lunch, restaurant menu, order management, payment, tracking, etc.).
3. Creation of UI / UX design. Determine how the application interface will look for all user roles. Here Zomato relies on vivid images of restaurants and dishes that launch dopamine systems in the client’s brain and facilitate the ordering of food here and now.
4. MVP Development. Creating an application with a minimum set of functions, which is enough to test the concept and performance of key ideas. Usually this is a restaurant search and checkout, including payment.
5. Testing. A dedicated team checks the MVP for performance, relevance and virulence. Based on the feedback, MVP is improved and updated until you get the application you need.
6. Deployment. Adding an application to Google Play and the App Store. With marketing support and increased technical support attention.

How to Build a Restaurant App like Zomato, Postmates, UberEats, DoorDash and GrubHub key takeaways:

#1. # 1. Niche and Target Audience
#2. # 2. Business Model and Monetization
#3. # 3. Basic and advanced features
#4. # 4. Marketing policy
#5. # 5. Application development