At Merehead.com and all of its affiliates (hereinafter referred to as “Merehead”, “we” or “us”) aim to protect the privacy of every current, former and prospective client as far as possible. This Privacy and Cookies Policy (the “Policy”) describes the type of personal information we may collect, the purposes for which we use the information, the circumstances in which we may share the information and the steps we take to safeguard the information to protect your privacy.
We may collect information about you and use it in the following ways:
Merehead does not disclose your personal information to third parties, except as described in this Policy.
Third party disclosures may include sharing such information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Merehead. These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of such information to the extent they receive it, and to use your personal information only in the course of providing such services and only for the purposes that Merehead dictates.
These non-affiliated companies, however, may be based in countries where privacy laws do not exist or provide less protection than the laws in the EU.
We may also disclose your personal information to fulfil your instructions or pursuant to your express consent.
Finally, under limited circumstances, your personal information may be disclosed to third parties as permitted by, or to comply with, applicable laws and regulations, for instance, when responding to proceedings of a court of law or similar legal process, to protect against fraud, and to otherwise cooperate with law enforcement or regulatory authorities.
You should know that Merehead does not sell your personal information.
We will retain your personal information in accordance with applicable laws for so long as it is needed.
Cookies are small text files, which often include a unique identifier that is sent by a web server to your computer, mobile phone or any other internet enabled device (“device”) when you visit a website. Cookies are widely used in order to make websites work efficiently and help provide us with business and marketing information to enable us to make informed decisions on the development of our websites. We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We use three main types of cookies: (1) ‘Performance’ cookies (2) ‘Identification’ cookies (3) ‘Targeting’ cookies
‘Performance’ cookies are used to help us see how you use our website e.g. which pages you visit. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve the performance of our website, understand what interests our users and measure how effective our advertising is. We use performance cookies to analyse the performance of our website, to help us improve the website by measuring any errors that occur and to see how effective our adverts are (this isn’t shared with 3rd parties). Sometimes cookies are managed for us by third parties, but we don’t allow the third party to use the cookies for any purpose other than those listed above. By using our site, you accept the use of ‘Performance’ cookies.
‘Identification’ cookies are used to help us customize website content based upon your selections. We use identification cookies to remember choices you have made such as identifying yourself as an IFA or Adviser, to show you when you’re logged in to the website and to target you with adverts on other websites. You can control whether or not these cookies are used, but preventing them may mean you are unable to access certain features or services. Preventing these cookies may stop us remembering that you didn't want a specific feature or service. By using our site you accept the use of 'Identification' cookies.
‘Targeting’ cookies are used to send you relevant information and see which content you use. We use targeting cookies to send you customised news content via email, to track which content you use and to target you with adverts on other websites. By using our site you accept the use of 'Targeting' cookies.
The site also has Social Interaction links (such as Facebook or YouTube). Merehead does not control any cookies that may be sent when using these external websites. For more information on these it is advised to check their cookie policies.
At any point, you have the right to request that we do not process your personal information for any marketing purposes.
You can opt-out of the Google Display Advertising Features and customise Google Display Network ads using the Ad Settings. As an added privacy measure, you can also use the Google Analytics opt-out browser add on. However, please note that if you do this you may not be able to use the full functionality of this website.
To remove other cookies from your PC, you can use these guides:
Internet Explorer: https://support.microsoft.com/en-us/kb/278835#/en-us/kb/278835
Cookie Directive: http://www.ico.gov.uk
Information about cookies: http://www.allaboutcookies.org
Internet Advertising Bureau: http://www.youronlinechoices.eu
International Chamber of Commerce United Kingdom: http://www.iccwbo.uk/pages/privacy
We utilise a number of different cookie variations that serve a number of different functions. These tables identify the types of cookies that we use and why we use them.
This website uses Google® Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website interact how users use the site. On behalf of the operator of this website Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address collected through Google Analytics will not be associated with any other data held by Google.
Google is a registered trademark of Google, Inc. Google, Inc. is not affiliated with Merehead, nor does it sponsor or endorse Merehead products or services.
In order to improve our users’ experience, we may use Google Analytics features such as Remarketing, DoubleClick Campaign Manager Integration, Google Display Network Impression Reporting and/or Google Analytics Demographics and Interest Reporting (Google Display Advertising Features).
Information collected by our cookies will not personally identify you. It does, however, identify your computer and connection to the Internet. We only collect general information about your computer settings, connection to the Internet (e.g. operating system and platform), IP address, browsing patterns, and interactions within our site.
With regards to Google Analytics Demographics and Interest Reporting, we may use data from Google's Interest-based advertising and/or third party audience data (e.g. age, gender and interests) with Google Analytics to target and optimise our marketing campaigns, strategies and our site content.
Merehead is committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have in place appropriate physical, electronic and managerial procedures to protect and secure your personal information.
(a) How we secure information transferring to our web server
All forms containing sensitive personal information, such as payment or bank details, are transmitted, after we authenticate your details, to the web server using a 'secure form' in which your details are encrypted using the most secure encryption level available.
You should notify us immediately if you have any reason to suspect that someone else may be using your details.
An encryption certificate can be viewed by double clicking on the padlock icon displayed within the web browser window when you are on a secure page.
(b) How we hold your personal information on our web server
In most cases your personal information is passed immediately to our customer service centre without any personal information being stored on the web server at all.
Where it is necessary to store personal information temporarily, any sensitive personal information is securely encrypted and stored away from publicly-accessible areas of our web server.
(c) How we transmit your personal information to our customer service centre
Once we have received your personal information, the web server, located in a secure area of the network, immediately passes your personal information through an additional firewall into an application server and onto a server to allow us to execute your order within the customer service centre. The personal information is itself protected so that only authorised staff can access the personal information.
Please be aware that this Policy may be updated at any time. As such, please ensure that you regularly read the latest version of this page.
A cookie is information that a web server stores on your hard disk so that it allows a web site to store your preferences on your machine and later retrieve it.
An IP address is a 32-binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet.
A session is a series of interactions between two communication end points that occur during the span of a single connection and is related to a particular session number.