AI Insurance System Case Study: RAG for Claims & Service
- Challenge
- Procedures sat in PDFs and local copies, so new reps lost minutes per call and doubted the version.
- What We Built
- A governed knowledge hub plus claims and service assistants on permission-aware RAG, with human sign-off.
- Result
- Claims intake from 14.5 to 9.1 min, chat first response under 1 min, 92% field accuracy.