If the restaurant uses MIS, then such a system will be divided into three levels:
- Strategic control. Restaurant owners use the system to determine the target markets, marketing policies and goals of the company, as well as to plan a budget sufficient to achieve these goals.
- Management control. The staff makes a menu on-site, analyzes customer reviews on the quality of food and service. If an order has been placed and then returned, MIS will save this data, including the reason for the refusal. This will help to respond quickly to quality deterioration and track customer wishes.
- Operational control. Here, MIS is responsible for processing work processes using appropriate technologies. For example, when the waiter takes the order and sends it to the kitchen using the terminal, or when the chef uses his terminal to notify “no products”. MIS brings this data together, which greatly simplifies and speeds up the efficiency of processes.
is not the only area that can benefit from the implementation of MIS. These systems are used where it is necessary to streamline and / or accelerate the flow of information: production, finance, sales, production, scientific research, eco-projects or the construction of an international space station. Therefore, any activity where data, workflows and operations can be represented in a “digital” format is a potential environment for the implementation of MIS.
Advantages and disadvantages of MIS
The advantages of management information systems include the following:
- Unified database. Ordinary employees, mid-level managers and management have access to a common database with all the information necessary to perform operational tasks. This makes workflows smoother. In addition, data collection methods can be standardized, for example, using sample questionnaires or forms.
- Prioritizing. Thanks to MIS, employees can focus on important tasks and not waste time collecting, organizing, analyzing, and distributing data manually. This saves labor and increases productivity.
- Effectiveness of solutions. Most MIS software has data processing tools that help in managing data, finance, work and material resources.
- Increased Responsibility. MIS monitors the actions of all users, so you can very quickly find the person responsible for a specific decision, action or change. That is, thanks to MIS, you can easily find out who made a mistake, and vice versa, who makes them less than others.
- Less paper documents. At MIS, employees get access to information from the company’s network without using paper documents. This not only speeds up the whole process, but also helps reduce the cost of paper, printers, ink, etc., and also has a positive impact on the environment.
- Understanding financial position. Management or relevant professionals can easily assess the financial condition of the company by checking the MIS performance reports.
MIS also has disadvantages:
- High cost. Since MIS is focused on a specific business and requires an individual approach, the development of such software can cost a fortune. Thus, MIS is the choice of medium and large companies that can afford large long-term investments.
- Compatibility issues. In order to use MIS, your business must have standardized methods for collecting, analyzing and distributing data, and this data must be of high quality. Business processes must also be standardized.
- Need to train staff. When implementing MIS, you need to spend some time and money on training employees on how to work with the new system.
What will happen if you do not take into account compatibility issues and neglect staff training, described in the article “ERP System Development Process: Key Tips
”: multimillion-dollar losses, lawsuits, loss of markets and reputation. Use the negative experiences of Nike, PG&E, HP, Woolworths and Target to avoid this development.
What is an enterprise resource planning system
ERP (Enterprise Resource Planning)
is a computer system responsible for managing production, sales, marketing, inventory, accounting, personnel and finance. Or, in other words, this is an management information system (MIS), which operates with data on company resources.
The main functions of ERP-systems:
- Accounting. Data collection and management of accounts receivable and payable, tax payments, payroll and time tracking. To track the status and manage accounting, ERP-systems use special tools that are usually created for a specific jurisdiction.
- Production. A common centralized interface for managing production processes: procurements, budgeting, forecasting and planning. This makes it easier to work with suppliers and customers.
- Business analytics. Collection, storage and analysis of data that are generated during the work of the enterprise for making more effective management decisions.
- Communication. A common database accelerates workflows and enhances employee discipline.
ERP application area
Who uses ERP systems
Panorama studies have shown
, that 80% of enterprises are either in the process of implementation or are already using ERP systems
. This is mainly a business in the field of retail, logistics, production, distribution, finance, real estate and information technology. Recently, ERP solutions based on distribution registers have been popular: blockchain, Tangle, Hashgraph.