Situation 3: If you have not yet set up any ITIL process, you may include both Configuration and Asset Management into your ITIL starter pack to support Incident, Change, Problem Management, and Request Fulfillment. This will help you to cover your further ITIL process needs in advance.
Preparation steps to take
Naturally, you can’t implement either process overnight. You can’t even prepare for their implementation that quickly. To make sure that your IT Asset and/or Configuration Management implementation goes smoothly, here are some preparation steps to follow.
- Outline your business goals
Knowing the main objectives of IT Asset and Configuration Management processes, you can try to interpret what business goals these objectives should serve in the long run. For instance, you may want Configuration Management to reduce your downtimes and Asset Management to reduce your IT procurement costs. This will help you reflect on implementation value later by analyzing whether the processes contributed enough benefits to your IT.
- Plan implementation scope
Planning your implementation scope will help you to set your implementation expectations right. For instance, if you decide on implementing basic functionality, such as configuring forms and fields, setting up access rights and importing data, you can expect the project to be completed within one month.
- Get your people ready for a change
Introducing both Configuration and Asset Management requires a massive business culture change. For example, multiple departments will have to ditch their old domain-specific information repositories (say, Microsoft Excel and Access) and start using the new uniform Configuration Management Database. While financial and IT specialists will need to understand the necessity of managing IT assets outside of enterprise-wide asset management systems. Given that, you’ll have to integrate uncovered IT-specific asset data back into these systems for further enterprise-wide analysis.
To ensure better user adoption, you need to announce the coming changes upfront and then plan for future user training sessions at the final process implementation stages.
- Start distributing responsibilities
And now you can start thinking about how these new processes of Asset and Configuration Management will fit into your human resources. To distribute needed responsibilities, you can retrain some of your employees, recruit new talent or hire consultants.
- Inspect your data quality
You need to thoroughly inspect and manage the quality of the data
that will later used within Asset or Configuration Management. Poor data quality may not only fail to bring conceivable IT management results but also harm your business by misleading IT operations and wasting away financial resources.
Still, one of the most important tips that you should mind throughout the whole implementation preparation process is to remember to pace yourself. Make a step at a time and don’t try to force and hustle the implementation process. Such a grand change as implementing IT Asset or Configuration Management needs to be thoroughly planned and administered to meet your set business goals.
About the Author
Pavel Rodin is an ITSM Consultant and ServiceNow Developer at ScienceSoft, an official ServiceNow partner. With 10+ years of experience in the field, Pavel focuses on ITIL concepts and ITSM tools (ServiceNow, BMC). He holds a range of certifications, including ITIL v3 Foundation, Certified ServiceNow System Administrator, Certified ServiceNow Implementation Specialist – IT Service Management and BMC Remedy AR System Skilled Professional Certificate.