Each of these mobile apps would offer some definite set of features and functionalities to each key partner.
Key Revenue models
An Uber-like ride-sharing business works on on-demand service delivery model. Like every other business in the niche, the taxi service can offer two payment options to the customers:
- cash payments;
- digital payments.
Digital payments can be classified into various categories depending on the medium. You can allow the media like:
- credit card;
- debit card;
- digital wallets: E.g. PayPal.
Revenue from customers
The best-suited revenue model that supports the above monetization methods is –Transactional model. Users pay the fare once billed. The final billing is done only after completing the ride. It is also important to note that both driver's and customer's mobile app should offer real-time notification to let the two key partners know the bill amount.
So, the Transaction revenue model equipped with real-time billing and invoice generation is the most suitable design for a ride-sharing business like Uber.
Revenue from Drivers
The revenue model that suits here is commission based method. Drivers would be paying commission to the admin on each ride they complete. Admin receives the payments from the customers. After deducting the applied commissions, a weekly or monthly billing can be done for the accumulated funds to the drivers. Admin can transfer the drivers’ funds with any digital medium like PayPal or wire transfer.
Additional revenue - Cancellation and waiting charges
Cancellation and waiting time management is a whole separate feature in itself. All three touchpoints must be in perfect sync to let every key partner stay aware of the additional charges. For cancellation charges, the billing can be done on the user's next ride billing right after the canceled ride. For waiting charges, Admin can set up per-minute cost and bill the same on the final billing of the current ride. Depending on the business policies, Admin may choose to share these two revenues with the drivers.
Key Features - User’s/customer’s mobile app
The mobile app designed for general customers must necessarily offer the following features:
- search a ride;
- select from different ride options;
- track availability of rides;
- select pick up point;
- select drop point;
- book in real-time;
- schedule a ride;
- book for others;
- track real-time taxi location on the map;
- show estimated time of arrival;
- show estimated time for drop;
- show ride details- vehicle number, driver’s name, phone number, and customer ratings;
- select payment methods: Cash or digital;
- see rides history;
- write a ride review;
- panic button;
- save favorite destinations.
Key features - Taxi driver’s mobile app
Taxi drivers are key partners of any ride-sharing business
. The ride-sharing business must necessarily offer a dedicated mobile app for these stakeholders. There are many features that this particular mobile app should offer.
However, if we talk specifically about an Uber clone app, it must offer the following features to establish an uncompromised user experience like uber:
- accept ride requests;
- update profile: Name, email, phone, and vehicle number;
- driver dashboard: earning reports, trip reports, and history;
- real-time Google map integration;
- preferred destinations for drivers;
- waiting time to include waiting-charges;
- real-time heat-map to see areas with high demand;
- forward dispatch to accept a ride from a location and time near to current drop point.
Key-features – Admin interface
Depending on the requirements, one gets both a mobile application and a web-based admin panel
to manage the customers and drivers. The role of an admin is supreme here. He or she is responsible for a number of moderations required to offer a seamless experience to both customers and drivers.
So, the following features for an Uber Admin are a must:
- admin dashboard with graphical analytics: users, drivers, active requests and revenue;
- add new admin users with different access levels;
- add new taxi drivers;
- remove a taxi driver;
- review, Approve or disapprove taxi driver application;
- add new service types and categories - shared ride, dedicated ride, long rides, vehicle type etc.;
- add rules for service types and categories: corresponding fare, rentals, and surge charges;
- commission management: commission rates;
- multiple revenue models - COD, card payments, digital wallets;
- generate customer invoice for a ride;
- generate taxi driver invoice for payouts;
- browse individual driver profiles and payables;
- browse drivers’ ratings;
- sort drivers on different grounds: rating, reviews, location, vehicle type etc.;
- total and individual Revenue analytics: Total revenue, Admin’s commission, driver’s share.
Cost of building Uber-like apps for taxi business
If it was a few years back, the cost of building an Uber-like ride-sharing app
could have been in fortunes. You would require to hire dedicated teams of at least the following professionals for each of the three touchpoints:
- UI and UX designer X3.
- 2- 4 coders X3.
- Quality Assurance Engineer X3.
- A Backend Developer X3.
- A Project Manager X3.
- 2-3 software testers X3.
- 1-2 Android developers X2.
- 1-2 iOS developers X2.
- 2-3 Marketing experts X2.
This is the number of people required to develop all three touchpoints for an Uber-like business. Let's not forget the marketing professionals. Moreover, this is when you are developing an app-only business i.e. not offering website version to the customers.
Considering the cost of resources and compensations to each professional, the total cost of development would rise as high as $95,000 to $100,000. It excludes the cost of hosting and server management for each.
Cost effective way to build a taxi app - Uber Clone Script