Built a Chatbot from Scratch for your Business
Steps and opportunities of self-learning chatbot development for business purposes, launch Subgraph solutions and develop customer-oriented chatbot strategies.
Build a chatbot for your Business from scratch
As new technologies arise and artificial intelligence develops, chatbots offer a completely new way of communication between enterprises and clients. The increasing demand for messengers only supports the rapid development. Since each company has its own standards and needs, they need to find the perfect individual chatbot strategy.
The research says that more than 35% of clients prefer using chatbots to get a quick answer. This means that more and more customers rely on and trust chatbots. They like it because it gives support in real-time.
A chatbot might help to boost your business, attract new clients, increase sales, and general brand popularity. However, before implementing the technology, it is crucial to make a chatbot strategy map, based on the possible usage options. In this article, we will discuss the main principles of the chatbot working process. We will give an answer on how to implement a chatbot, and how to build a strategy that will function decently.
By 2026, the global chatbot market expectedly will grow over 10 billion dollars. Hence, is the gold rush in chatbot development. In general, chatbots proved to be a vital part of the business strategy, especially during the global pandemic, when the communication with clients was all led through the internet. Here are some reasons why it is worth developing a virtual assistant.
The solution chatbots provide gives unceasing client support. The true aim of chatbots with artificial intelligence is to automatize the communication so that the users feel like they communicate directly with the brand’s CEO. A clear strategy gives a lot of benefits, and we collected the most important one to show you their significance.
Unlike your real-time support, chatbots can easily scale and process the inquiries during peak hours, without any need to spend more money on clients as additional resources should be applied.
Lower operating costs.
Predictably, chatbots will save about 7.3 billion dollars for the entire world. Building a strategy will save the enterprises' money that is usually spent on hiring new workers, their salaries, training, and infrastructure.
Client support optimization
Chatbots can work from dusk till dawn, they attract interest to the brand and give custom offers that increase the general quality of service.
The implementation of any new strategy into your business should be well planned, discussed, and estimated. A well-thought template is a basement for your AI chatbot strategy. Regardless of the sector of business, the steps are all the same, and it is a perfect formula of success for them. Let’s look in detail at those steps to strategy implementation.
Define your business aims
Building the aims and goals is the first and the most important part of building a strategy. Try to visualize the best scenario for your target audience, the actions you want to motivate them to do. This is a wonderful way to make the most out of a chatbot. While defining your aims, remember what are the strong features of the chatbots and see how you can benefit from them.
Define the target use-cases
The early phase of your chatbot strategy should cover the segmentation of your audience. This will help you find out who is going to use the bot. Furthermore, you will get insights on how to improve the relationships between the client and your brand. The more thorough the research, the better the result.
Defining the usage scenario is crucial for any purpose, whether it is sales, support, or common visit. When you have a general portrait of your client, you will instantly increase the value of your strategy. To understand what are your use-cases, try to get the answers to the following questions:
Each sector has unique requirements for the bots. A good example of a chatbot with a specific audience is ORC. IKEA developed ORC to collect data about their clients. This bot is friendly, it uses emojis and gives proper and numerous questions.
Choose a relevant platform
The best way to choose a platform for your chatbot is to see what your clients tend to use. However, do not underestimate the importance of choosing the platform. It will all depend on the needs of your business.
You can choose an existing platform, this will save you time and effort. If the use-cases of your business are unique or complicated, we can develop an individual platform. Customized solutions are always better since they meet both: client’s and the company’s needs. Furthermore, any changes can be introduced if needed.
The main criteria to choose a platform are:
The right balance between live chat and chatbot
If you implement the chatbot strategy for marketing and client service, a 100% automatization is barely possible. However, if you are strongly dependent on one of the channels, you might get into scruples. This is why the right balance between the live chat and the chatbot is a sound decision.
Both communication channels provide a better understanding of the audience, this is why companies are often advised to combine both channels to provide a higher level of client service. The business function can be balanced by using both platforms to provide the clients with automatized support.
Companies that focus on instant answers and 24-hour accessibility can use chatbots as the main means of communication to answer the most common questions. More complicated discussions that require additional knowledge should be transferred to the live chat operators.
Develop the set of skills of your artificial intelligence
The main aim of bot solutions should be customer-focused, and the results should be effectively delivered to the clients. As a result, repeated actions become automatic, and the support agent can focus on more important tasks.
The main idea of chatbots is to avoid repeated actions, it is not about cutting down the staff members. Human support is important because it helps to understand the context and get a positive experience.
The support team should understand that a well-developed bot means success. Hence, they should find and introduce new answers to the bot which will increase the general level of client satisfaction.
The support team staff should focus on improving the art of communication of artificial intelligence. They should work on training it and teaching the bot new skills and profound knowledge.
Make a road map
An effective bot strategy should provide successful cooperation with clients within the use-cases.
Creating a road map is an important step to enhance the user experience. This helps to understand how to improve the general experience, which will lead to a higher satisfaction level. The aim is not only to achieve the best results, with the help of a chatbot. It is also about making a good impression on your clients, which makes them more satisfied.
Develop the chatbot streams for special use-cases
After you have the road map of the client, the next step in the chatbot implementation will be understanding the way the bot manages the users under different scenarios. The bot should attract users with instant solutions.
You may divide the complete scenarios into small steps to create the bot stream. You can introduce such actions as individual greetings, data collecting, and solution offers.
Since the steps are connected, you can make the bot really talkative, which will guarantee excellent quality of client service. You can use the following advice:
Check the productivity of your bot
One of the most important aspects is checking the productivity of your bot. Testing the bot will help you understand how they boost your business and assist to achieve the business aims.
If you have the right indicators of your bot’s effectiveness, you can estimate the way your customers see the bot. Are they satisfied with the answers? Does it help them to navigate through the platform? Always improve productivity and effectiveness, search for any possible issues in the workflow.
Here we have the key indicators that help to estimate the productivity of the chatbot.
To sum up the discussion, I want to say that artificial intelligence is an exciting, growing sector that provides new tools and instruments to serve clients and understand their experiences better.
The process of chatbot implementation is quite simple, and the instruments are all with detailed instructions. But, it is vital to develop a strategy that will help the organization to experiment with channels. Gaining experience from lessons will assist to develop a sophisticated approach. Our company can help you with all these tasks.