7 Best CRM Software This 2020
Customers are the most vital aspect of a business. Without them, it won't survive. Therefore, their opinions, reviews, and ratings, whatever you may wish to call them, all matters for a business to thrive.
But it's not easy to gather all your customers' thoughts in one place because often they are seen all over the internet. Some people post on social media while others write comments on review sites. However, as much as possible, if you run a business, getting this all together matter.
There are tools created to manage all about your customers. These tools are designed to improve customer relationships and the growth of businesses.
Customer Relationship Management (CRM) software collects data from different platforms or channels on the internet. All these data can be used by a business to improve its relationship with its customers.
Besides improving the relationship between a business and a customer, here are the different reasons why you should be using CRM.
HubSpot is known for having one of the best inbound marketing platforms, and part of its feature is CRM.
HubSpot CRM is a free tool you can use for your small business. However, it's also an excellent tool if you want to expand your brand. It's scalable enough for businesses that are planning to increase their sales and grow.
Also, HubSpot is easy to navigate as it has a timeline and dashboard that allows you to stay updated and check on every all sales and leads.
Its SalesSignals feature collects data from customers in real-time, which means you get to see if a customer opens an email, click on a link, mentions your brand on social media, and visits your website.
Zoho also has their own AI bot that collects the data and analyzes it. It can predict if your deals would have the chance of converting to sales, or if you need to find another approach to it.
They offer a free 15-day trial. Their paid plans begin at $10 per month.
Salesforce is one of the most popular CRM tools used by businesses. It allows different departments to collaborate in one place, from sales to the analytics department.
Features of Salesforce:
It strengthens the relationship with previous customers, and at the same time, brings more customers into the business.
Other features you might enjoy with Insightly:
In fact, Streak works well by integrating it with your Gmail account. It converts Gmail accounts into a CRM software.
It's cloud-based therefore; you can easily manage it wherever you go.
Other features of Freshsales:
You can choose from the tools mentioned above, or there are other more in the market. All you have to do is weigh in the pros and cons of each CRM software to determine which one will best fit your business.
John Ocampos is an Opera Singer by profession and a member of the Philippine Tenors. Ever since, Digital Marketing has always been his forte. He is the Founder of SEO-Guru, and the Managing Director of Tech Hacker. John is also the Strategic SEO and Influencer Marketing Manager of Softvire Australia - the leading software eCommerce company in Australia and Softvire New Zealand.