Software as a service, or SaaS, is one of the fastest growing markets: according to Gartner forecasts
, the industry will reach $ 144 billion in 2022, although in 2019 its annual turnover did not exceed $ 95 billion. Below we will tell you how to enter this market by creating your own SaaS platform.
Your business idea
The first step towards building your own SaaS solution is to have a clear understanding of what exactly you want to do, i.e. what problem and how do you want to solve with the help of cloud technologies. This is usually just simplifying things or moving software to the cloud, which frees up hard drive space and gives you access to the product anywhere in the world with a network connection.
The simplest example is Google Docs or Microsoft's Office 365: software for working with documents that previously needed to be installed on a computer was transferred to the cloud. Another simple example is Trello: a cloud-based project management system based on traditional kanban boards.
More complex examples are Shopify, WooCommerce, BigCommerce, Magento, Squarespace and other e-Commerce solutions. They greatly simplify and speed up the process of creating online stores, thanks to which anyone can launch a marketplace in a few hours (15 minutes, if you know exactly what to do), spending only $ 200 to subscribe and purchase a website template.
The most sophisticated SaaS solutions are projects such as TradeLens and MediLedger, which combine supply chain participants into one ecosystem with a common database, workflow, payment solutions, cargo tracking and process automation. More on this in the Maersk blockchain use case
If you analyze the above examples and other commercially successful SaaS solutions, you will notice that at the heart of their business ideas there is something in common:
- The transfer to the cloud was primarily aimed at simplifying the process (launching a website, managing projects, creating documents) and only then at implementing additional features.
- Before the tool or service was moved to the cloud, it was already very popular with users and / or businesses.
- It is cheaper to use the implemented SaaS solution than the traditional version of the tool or service transferred to the cloud.
- Each successful business idea is aimed at solving problems / tasks of a specific target audience.
- Companies had the opportunity to implement their business ideas through modern technologies.
The latter is very important, since not all promising business ideas can be realized at the current level of development and / or diffusion of technologies. For example, the first attempts to launch a cloud video game streaming platform were back in 2010-2014, and then they, in fact, failed due to the low Internet speed of ordinary gamers. And only now, after 10 years, the number of gamers with fast enough internet has grown to the point where such platforms become commercially successful.
SaaS companies with the largest capitalization and recognition. Source
The next step after you understand what kind of SaaS platform you want to launch is competitor analysis: design, features, marketing and advertising, pricing, etc. This will help you understand how other startups have implemented a similar idea to yours, what the target audience expects, what functions and design decisions were taken positively, and what caused rejection.
If some competitors managed to conquer the market, becoming its face, like Amazon, Spotify or Uber, then when launching SaaS it would be reasonable to focus on such projects, but either bet on a narrower niche, or implement everything at a higher level. Launching a niche SaaS project is faster, cheaper, and less risky. It is longer, more expensive and risky to create an improved analogue of an existing project, but if it is successful, you can get much more profit.
Here are the most popular SaaS solutions by industry:
- e-Commerce platforms. Most of the services for launching online stores and other commercial sites are SaaS, which allow you to launch a site and connect many useful functions to it: sales, payments, analytics, marketing, communication with customers, and more. Shopify, Magento, BigCommerce and WordPress CMS are leading here.
- Communication platforms. These are various services through which users can communicate with each other and their team, share files, leave notes, hold meetings, etc. Such platforms can be used for both business and entertainment purposes. This segment of the SaaS market is led by Miro, Loop Email, Plivo and Twilio.
- Customer relationship management platforms. CRM systems are used to organize and optimize workflows, track sales, analyze business metrics, and improve customer relationships. Most Popular: Oracle CX, Microsoft Dynamics, Salesforce, and Hubspot.
- Automated HR platforms. HRMS helps you create staffing tables, track working hours and KPIs, do automatic salary calculations, schedule interviews with candidates, and more. Popular model: BambooHR.
- Project management platforms. Services such as Zoho, Jira and Trello help organize the work of several people, teams or companies on one common project: tracking status, assigning tasks to participants, controlling execution time, comments, data storage, and more.
- Accounting platforms. These are cloud services that help manage financial transactions, taxes, insurance deductions, inventory, and other accounting processes. Examples: Xero, Wave.
Choosing a monetization model
What monetization models are used by the most popular apps. Source
If you are planning to launch a commercial platform, you need to decide in advance on its monetization in order to immediately implement the corresponding functions in your SaaS product. This is how most cloud projects make money:
- Freemium. This is a model in which you provide users with free access to the main functionality of your application, but at the same time you push them to buy access to additional functions. Usually for money, people can turn off ads, gain access to analytical and marketing tools, use support services, etc. This model is used by MailChimp, Slack, GeForce NOW and others.
- Subscription. This option implies access to content only after paying for a subscription for an hour, day, month or year. Moreover, such SaaS are not always completely paid, often they have a free option with restrictions that can be removed by paying for a subscription. This is how Spotify, Netflix, Office 365, Google Drive and Google Stadia make money.
- Advertising on the platform. Selling screen space for banners, ads, videos, and animations is the most popular way to monetize SaaS products. It is used by YouTube, Facebook and almost all mobile applications.
- Pay-as-you-go. This model directly links the cost of a SaaS solution with its use: the more you use, the more you pay. Amazon Web Services, Mailgun and MessageBird work in this way.
- Hybrid. A model that combines multiple monetization methods such as Freemium and advertising. Most end-user applications use this particular scheme. Including Spotify, Twitch, Netflix (from August 2020).
Developing platform design
Design is the most important component of the success of any modern application, since it determines the user experience and, ultimately, the profitability of the platform. When designing your SaaS platform, use the following principles:
. When implementing the registration process, ask only the most important information in advance. In many cases, an email address or telephone will be enough. If your niche requires more information, then divide the registration into several simple steps.
FreshBooks only requires an email address to register
. Lack of instructions for user adoption or poor implementation of this function can mislead or confuse the user, which can lead him to go to competitors. To prevent this from happening, carefully consider the process of introducing the user to your service, as, for example, the developers of the corporate messenger Slack did.
Slack offers a series of questions to answer to build and customize your team. And if the user still has questions, then the artificial intelligence of Slackbot will answer them.
Optimize your navigation
. A competent implementation of information architecture and navigation will help the user quickly find what he needs on your platform. Good examples of this design can be found on sites such as Airnbnb and Hootsuite. So, on Airnbnb, the user gradually receives information as his request is clarified. Whereas on Hootsuite, the user was provided with a global side navigation bar with which he can understand where he is now and how to navigate to the section he needs.
Hootsuite uses the global sidebar for navigation
. If your SaaS platform involves working with large arrays of various data, make sure that the user receives it in the most visual form, that is, in such a way that he immediately understands the current state, what has changed recently, what tasks need to be undertaken in the first place, what problems to solve. An example of this are the Klipfolio dashboards.
Klipfolio dashboards are easy to understand despite a large number of tracked metrics